Returns, Exchanges & Warranty Policy

 

We stand behind every watch we send. The terms below apply to every order.

1. Three Protections

Arrival & 7-day Cover

Visible transit damage, shortage, or a wrong item: report within 72 hours of carrier-recorded delivery. Other defects — including a quartz watch that does not run on arrival — report within 7 calendar days.

  • Covered: verified transit damage, shortage, wrong item, and other defects reported in time
  • Cost: we cover return, replacement, or reshipment for a verified claim
  • Outcome: repair, replacement, or refund, confirmed with you after inspection

1-Year Movement Warranty

A one-year guarantee on verified movement faults.
 
  • Mechanical: timing beyond ±30 seconds per day, winding failure, or calendar faults
  • Quartz: verified quartz-movement or electronic-component defects
  • Cost: on an approved claim we cover shipping to our facility and the return shipment to you

7-Day Return (Change of Mind)

A non-defect return may be requested within 7 calendar days of carrier-recorded delivery.

Condition: unworn, factory films and seals intact; no restocking fee

Cost: you cover inbound return shipping; original outbound shipping is not refunded
*If films were removed, see section 3

2. On Arrival — Please Inspect

Please film a continuous, unedited unboxing video starting before the parcel is opened. It is recommended, not required.

Delivered but not received: report within 48 hours
Visible damage, shortage, or wrong item: report within 72 hours
Other defects or a change-of-mind return: 7 calendar days

If tracking shows delivered, the parcel is treated as received. If that does not match what you received, contact us within 48 hours and we will open an enquiry with the carrier.

Please keep factory films on until you have inspected the watch.

3. How Returns, Refunds and Exchanges work

Step I — Inspect first

For any return or exchange, the watch must be sent back with valid tracking. We do not refund or send a replacement in advance. The piece is received and inspected at our warehouse first; only then is a refund, repair, or replacement authorised.

Step II — Condition

An unworn non-defect return with films and seals intact has no restocking fee.

If films were removed or handling marks exist, the return may still be accepted after inspection with a 20% to 40% condition adjustment. The rate is confirmed before any deduction. You may accept it or have the watch sent back at your cost.

No condition adjustment applies to a verified defect, transit damage, or wrong item. For those claims we cover the applicable shipping.

Step III — Refund

After a return is received, inspected, and approved, we initiate the refund within 24 hours.

PayPal: original transaction

Bank: original payer or a verified same-customer account

Crypto: the asset, network, and wallet you confirm

We do not send funds to an unverified third party. Bank and PayPal refunds usually clear in 1–5 business days. Crypto follows network confirmation.

For a non-defect return, only the product amount is refunded. Outbound and inbound shipping are not refunded.

4. What the Warranty Does Not Cover

The 1-year warranty covers the movement only. It does not cover:

  • External parts affected by impact, snagging, or wear (crown, pushers, bezel, crystal, bracelet, clasp)
  • Swimming, diving, showering, or saunas; internal fogging from an unsealed crown or from steam and heat
  • Accidental damage (drop, cracked crystal, detached markers, disturbed movement)
  • Opening the case back, or unauthorised repair or alteration
  • Setting the hands backward
  • Normal battery depletion and routine battery replacement

Battery replacement by a qualified watchmaker does not, by itself, end the remaining warranty. Damage caused during that service is not covered.

* Everyday hand-washing is within intended use. Swimming, diving, showering, and saunas are not.

5. After the Warranty

When the warranty has ended, or the issue is accidental damage or routine service, we can still arrange a watchmaker.

You cover shipping to us

We cover the return shipment after service

Parts are charged at component cost

Labour may be waived for established clients

Repair time depends on the watch, parts, and shipping. We will give an estimate after the piece is assessed.

6. How to Open a Request

Please contact us by live chat, WhatsApp, or email ([email protected]) at any time. Include your order number, the issue, and photos or an unboxing video if you have them.

If a resolution does not meet your expectation, please email us and ask for a management review.